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FT Client Services Coordinator - IN PERSON ONLY Springfield

FT Client Services Coordinator - IN PERSON ONLY

Full Time • Springfield
Benefits:
  • health benefits
  • 401(k)
  • 401(k) matching
  • Opportunity for advancement
  • Paid time off

The Client Services Coordinator is responsible for supporting the office's daily operations by managing incoming calls, coordinating caregiver schedules, conducting client intakes, maintaining accurate records, and providing exceptional customer service to clients, families, caregivers, and referral sources. This position serves as a central point of communication and helps ensure smooth office operations and continuity of care. 


Key Responsibilities
  • Answer and route incoming phone calls professionally and efficiently.
  • Conduct new client intake calls and collect required information.
  • Schedule client assessments, caregiver shifts, and follow-up appointments.
  • Maintain and update client and caregiver schedules.
  • Assist with staffing coverage and schedule changes.
  • Communicate with clients, families, caregivers, and referral sources.
  • Maintain accurate client records and documentation.
  • Assist with onboarding paperwork and administrative tasks.
  • Monitor office supplies and support general office organization.
  • Provide excellent customer service and problem resolution.
Qualifications
  • High school diploma required; associate degree preferred.
  • Minimum 2 years of administrative, scheduling, customer service, or healthcare office experience.
  • Home care or healthcare experience is preferred.
  • Strong phone, communication, and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Google Suite and scheduling software.
  • Ability to work independently in a fast-paced environment.


 
Why Join ComForCare: 
  • Treated with respect and dignity 
  • Ongoing training and development opportunities 
  • Flexible scheduling 
  • Great Place to work award winner for great work culture 
Make an Impact: 
After 20 years in business, we know the industry better than anyone.  Make a meaningful difference by contributing to efficient operations and growth of the business ensuring a positive client and employee experience. 
 
Compensation: $18.00 - $20.00 per hour




By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

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Core Values

ComForCare has five core values that drive everything we do.

CARE LIKE A FAMILY
SERVE PASSIONATELY
DIGNITY MATTERS
BE PRESENT AND ENGAGED
HAVE FUN
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