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Operations Coordinator Milton

Operations Coordinator

Part Time • Milton
Benefits:
  • Competitive salary
  • Flexible schedule
  • Training & development
POSITION DESCRIPTION:

ComForCare Home Care is part of a leading national franchise of in-home care providers dedicated to helping clients live safely and independently in the comfort of their own homes. We take the time to understand each client’s unique needs and match them with caregivers who bring compassion, professionalism, and reliability to every visit.
As an Operations Coordinator, you play a key role in ensuring seamless day-to-day operations — coordinating caregiver schedules, supporting clients and families, managing recruitment and onboarding, and maintaining compliance with all agency policies and procedures.

Qualifications

  1. Must meet ComForCare bonding and background screening requirements.

  2. Minimum 18 years of age, with Canadian citizenship or valid employment authorization.

  3. Excellent verbal and written communication skills with clients, caregivers, and supervisors.

  4. High school diploma required; post-secondary education (Associate or Bachelor’s degree) strongly preferred.

  5. Experience in administration, scheduling, customer service, or home care operations is an asset.

    • Significant home care or healthcare experience may substitute for formal education.

  6. Strong multitasking skills with the ability to work effectively under tight deadlines.

  7. Proficient computer and data-entry skills; familiarity with scheduling or care management software preferred.

Key Responsibilities

Scheduling & Client Coordination

  • Maintain consistent client schedules while balancing caregiver availability and client preferences.

  • Manage call-offs and fill open shifts promptly.

  • Communicate all updates to caregivers and clients in a timely, professional manner.

  • Ensure caregivers receive complete case briefings and client-specific instructions prior to each assignment.

Caregiver Training & Compliance

  • Confirm completion of all required client-specific and agency-mandated training.

  • Conduct caregiver orientations weekly, ensuring participants understand policies, procedures, and expectations.

  • Assist with onboarding paperwork, system setup, and policy acknowledgement.

Intake & Client Relations

  • Handle all intake calls with professionalism and empathy.

  • Collect preliminary client information, schedule assessments, and coordinate follow-up communication.

  • Maintain accurate intake records and manage data within agency software.

  • Conduct quality assurance calls:

    • 1 day after service start

    • 1 week after service start

    • Monthly thereafter

Recruitment & Human Resources Support

  • Source, interview, and assess caregiver candidates (virtually, by phone, or in person).

  • Administer required testing and reference checks.

  • Coordinate onboarding, orientation, and ongoing training sessions.

Operations & Documentation

  • Manage agency scheduling and documentation systems, including:

    • Entering new client and caregiver profiles

    • Logging all communication and service updates

    • Documenting phone calls, visits, and incident reports

  • Limit overtime except in approved emergency circumstances.

  • Perform supervisory visits and assist with performance monitoring.

  • Maintain up-to-date and confidential caregiver and client files.

  • Participate in on-call rotation as assigned.

Administrative Support

  • Answer incoming calls with courtesy and professionalism.

  • Check and respond to emails and messages regularly.

  • Prepare and distribute reports as required.

  • Support agency initiatives and perform other duties as assigned.

Training

Comprehensive initial training and ongoing professional development will be provided.
Compensation: $25.00 - $30.00 per hour




By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

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Core Values

ComForCare has five core values that drive everything we do.

CARE LIKE A FAMILY
SERVE PASSIONATELY
DIGNITY MATTERS
BE PRESENT AND ENGAGED
HAVE FUN